Job Details

The Notification Advisor plays a pivotal role within the Claims department, acting as the first point of contact for each customer when they notify a claim against their policy. The Advisor has responsibility for establishing the facts surrounding the claim in order to ascertain the correct team that should deal with the claim for the customer.

Delivery of the highest standards of customer care and satisfaction are paramount, combined with the requirement to make decisions about the customer’s responsibility, in order to instruct the correct team to deal and the validity of a claim. Strong interpersonal skills and tact will be essential when circumstances of potential fraud are being investigated.

This role works on a rotational shift pattern

Candidates must have as a minimum:

• Grade C's in English and Maths GCSE
• Demonstrable CS experience, preferably in a contact centre environment
• A steady work history
• Good attitude to work with strong records of work attendance and punctuality

This is an excellent opportunity working for a market-leading & well respected organisation.

For further information please contact Craig Dyson at exchange street on 0161 973 6900 quoting reference CD 1152