Job Details

Claims Unit Technical Manager sought to act as a technical referral point to a team of Motor Claims Handlers, driving claims handling quality and ensuring team adherence to client specific protocols and best practice, working closely within other Managers etc to deliver consistently high level of technical claims handling. Key duties will also include completing quarterly internal audits, assessing competency and training requirements, maintaining records and providing quality feedback and contributing to the review of best practice documentation. Also organising external audits and arrange for files to be review in readiness for audits. The role will involve assisting in recruitment, lead/participate in technical training presentations and assist with projects. Where appropriate the Manager will attend client review meetings and manage a portfolio of claims, setting an example for technical quality.

Technical excellence will include highly developed knowledge of processes, systems and procedures, good technical knowledge of motor claims, IT literacy, problem solving and analytical skills and the ability to recognise and evaluate poor technical performance. Also looking for excellent understanding of client protocols and best practice, the ability to contribute to its development and offer solutions to issues relating to client delivery. Candidates must have the ability to interact/communicate with clients, influence/negotiate, deliver presentations, effect change, work to targets and initiate/maintain business relationships and business devleopment.

For further information contact Craig Dyson at Exchange Street Claims & Loss Adjusting quoting reference CDY 007 or apply on line